Shipping policy
Shipping & Delivery Policy
ArtBite Floral provides local flower and gift delivery throughout Vancouver and to other areas where delivery is available at checkout. Delivery availability and fees are determined by the delivery address entered at checkout.
Same-Day & Scheduled Delivery
Same-day delivery may be available for eligible orders placed before the applicable same-day cutoff.
Same-day availability depends on delivery location, product availability, order volume, weather, and seasonal demand. Orders placed after the cutoff may be scheduled for the next available delivery date.
Future delivery dates may also be selected where available.
During high-volume periods, holidays, and special occasions, same-day availability, cutoff times, delivery windows, and delivery fees may be adjusted or limited.
Delivery Dates & Times
We make every reasonable effort to deliver orders on the requested delivery date.
Deliveries are generally completed within a delivery window. Exact delivery times are not guaranteed unless specifically confirmed by ArtBite Floral in writing.
Traffic, weather, road closures, construction, parking restrictions, building access, delivery volume, and other circumstances may affect delivery timing.
For funerals, events, appointments, or other time-sensitive deliveries, please contact us before placing your order to confirm whether the requested timing can be accommodated.
Delivery Fees
Delivery fees are based on the delivery location and applicable delivery conditions and will be displayed at checkout.
Additional charges may apply for redelivery, significant address changes, specially requested timed deliveries, or other delivery requirements agreed to by the customer.
Delivery Information
Customers are responsible for providing complete and accurate delivery information, including where applicable:
- Recipient’s full name
- Complete delivery address
- Apartment, suite, or unit number
- Recipient phone number
- Buzzer or access code
- Building, company, concierge, or reception information
- Any relevant delivery instructions
ArtBite Floral is not responsible for failed or delayed deliveries caused by incorrect, incomplete, or outdated information provided with the order.
Orders that cannot be delivered because of an incorrect or incomplete address are not eligible for a refund.
If an error is discovered, please contact us as soon as possible. We will make reasonable efforts to update the delivery information, but changes cannot be guaranteed once an order has entered preparation or has been dispatched.
Additional delivery charges may apply if an address change results in additional travel or a different delivery zone.
Recipient Unavailable
If the recipient is unavailable, we may, where reasonably safe and appropriate:
- Leave the order in a secure location;
- Leave it with a concierge, reception desk, security desk, or neighbour;
- Follow delivery instructions provided with the order; or
- Attempt to contact the recipient or sender.
If delivery cannot reasonably be completed because the recipient is unavailable or the location cannot be accessed, the order may need to be returned or redelivered.
An additional delivery fee may apply for another delivery attempt.
Safe Drop & Completed Delivery
Where appropriate, an order may be left in a reasonably safe and suitable location when the recipient is unavailable.
A delivery may be considered completed when the order has been delivered to the recipient, provided address, concierge, reception desk, security desk, neighbour, or another reasonably appropriate location in accordance with the delivery information provided.
Once an order has been successfully delivered, responsibility for proper storage, handling, and care of flowers, plants, cakes, cookies, food items, and other perishable products transfers to the customer or recipient.
Apartments & Secured Buildings
For apartments, condominiums, gated properties, offices, and other secured buildings, customers are responsible for providing the information necessary to access the property.
If access cannot be obtained and the recipient cannot be reached, the order may need to be returned or redelivered. Additional delivery charges may apply.
Hospitals, Care Facilities, Hotels, Schools & Offices
Deliveries to hospitals, care facilities, hotels, schools, offices, and other institutions are subject to the facility’s own receiving and access policies.
ArtBite Floral cannot guarantee direct delivery to a specific patient, room, guest, employee, student, or individual recipient.
An order may be delivered to reception, concierge, security, front desk, nursing station, or another receiving area designated by the facility.
Customers are responsible for confirming that the recipient is permitted to receive the ordered items.
ArtBite Floral is not responsible for delays, refusals, transfers, or delivery restrictions imposed by the receiving facility.
Unsafe, Restricted or Inaccessible Locations
ArtBite Floral may decline, postpone, or modify a delivery if the location is unsafe, inaccessible, outside our delivery area, or presents a reasonable safety or access concern.
Where practical, we will contact the customer to arrange an alternative delivery option.
Weather & Circumstances Beyond Our Control
Severe weather, snow or ice, flooding, traffic disruption, road closures, accidents, construction, public emergencies, building restrictions, or other circumstances beyond our reasonable control may cause a delivery to be delayed or rescheduled.
We will make reasonable efforts to complete the delivery as soon as reasonably practical.
A delay caused by circumstances beyond our reasonable control does not automatically qualify an order for a refund.
Redelivery
If another delivery attempt is required because of incorrect or incomplete delivery information, recipient unavailability, lack of building access, missing buzzer or access information, or another circumstance attributable to the sender or recipient, an additional delivery fee may apply.
Redelivery is subject to driver availability, location, scheduling, and product condition and may not be available on the same day.
Local Pickup
Local pickup may be available for eligible orders.
Customers should collect their order during the confirmed pickup timeframe and, where applicable, wait until the order is confirmed ready before arriving.
Because flowers, plants, cakes, cookies, food items, and other products may be perishable, ArtBite Floral is not responsible for deterioration resulting from an order not being collected within the agreed pickup period.
Care After Delivery
Flowers and plants are natural and perishable products. Their appearance and lifespan may vary depending on variety, season, temperature, environment, water, handling, and care after delivery.
Customers and recipients should follow any care instructions provided with the order.
ArtBite Floral cannot guarantee a specific lifespan for fresh flowers after successful delivery because storage and care conditions after delivery are outside our control.
Delivery Changes
Requests to change the delivery date, address, recipient information, or delivery instructions should be made as soon as possible.
We will make reasonable efforts to accommodate requested changes, but changes cannot be guaranteed once preparation or delivery has begun.
Cancellations, refunds, replacements, and other order-related claims are governed by our Return & Refund Policy.
Delivery Issues
If you believe there is an issue with a delivery, please contact ArtBite Floral as soon as possible with your order number and relevant details.
Quality concerns involving flowers or other perishable products are subject to the conditions and reporting period stated in our Return & Refund Policy.
Contact
For delivery questions or assistance with an existing order, please contact:
ArtBite Floral
Vancouver, British Columbia, Canada
604-902-5555
artbitefloral.ca